Do you know what to prepare for the 1Z0-1038-22 exam?
- Exam Code: 1Z0-1038-22
- Exam Name: Oracle Service Center 2022 Implementation Professional
- Updated: 2024-04-25
- Q&A: 97 Questions and Answers
- PDF Price: $36.99
Do you know the exam outline of 1Z0-1038-22 ? Do you know what to prepare for the 1Z0-1038-22 exam? You know how to take the exam in 1Z0-1038-22, where to take the registration exam and how to learn to help you plan your career.
What you must know is the english version of this 1Z0-1038-22 exam reteres on May 05, 2023,A new exam will be available in April 2023.
1.Where to register for the 1Z0-1038-22 exam?
Register and take the 1Z0-1038-22 exam and Buy it,Purchase an exam and redeem it within six months.
https://mylearn.oracle.com/story/35644
Your exam score will display on-screen at the close of your exam. You will also receive an email indicating whether you passed or failed. You can view your exam results and full score report in Oracle CertView.
https://catalog-education.oracle.com/pls/apex/f?p=1010:26:115104566949601
2.What preparations are needed to pass the 1Z0-1038-22 exam
You need to buy a copy of the exam materials that can help you pass, so that you can understand the specific details of the exam. Then you must also know the following about the exam.
Dumps required to prepare for the exam : 1Z0-1038-22
Oracle 1Z0-1038-22 Exam Details:
Exam Name Oracle Service Center 2022 Implementation Professional
Exam Code 1Z0-1038-22
Exam Price USD $245 (Pricing may vary by country or by localized currency)
Duration 90 minutes
Number of Questions 58
Passing Score 62%
Format Multiple Choice Questions (MCQ)
Do you know something about the knowledge points, and then you can go to the official website to check the relevant technical solutions for learning and in-depth understanding.
3.1Z0-1038-22 Detailed explanation of exam outline
B2C Service Products and Services
- Explain B2C Service products and services
- Describe Service Level Agreements
- Create queues, assignments, and standard application menus
Service Console Core Features and Access
- Perform an initial setup and set up the Service Console
- Describe Core Business Objects
- Set Up Navigation, Permissions and User Accounts
- Explain configuration settings
- Perform export/import with Element Manager
- Use Data Lifecycle Management
B2C Service User Interface and Processes
- Describe message bases
- Implement user Interface modifications and automation (workspaces)
- Implement workflow
- Create workspaces for the Browser User Interface
Processes between Customers and Agents
- Describe agent assistance
- Describe standard text and variables
- Create message templates
- Describe mail and mailboxes
- Generate outreach and feedback
- Create business rules
- Configure chat and cobrowse
- Configure advanced routing
- Configure Guided Assistants
- Work with International Data
- Configure Products, Categories, and Dispositions
- Configure Service Level Agreements
- Audit Fields
- Create Enhanced Business Rules
Reports
- Describe B2C Service Analytics
- Customize reports
- Share reports
B2C Service Service Console Extensions
- Configure add-ins