DumpsFine Product

MB-240 practice dumps questions and answers

  • Exam Code: MB-240
  • Exam Name: Microsoft Dynamics 365 for Field Service
  • Updated: 2024-03-12
  • Q&A: 59 Questions and Answers
  • PDF Price: $36.99

Our MB-240 exam material is a complication of questions and answers that will help you in passing Microsoft Dynamics 365 for Field Service. Not only do we provide free sample for the Microsoft MB-240 Dynamics 365 for Field Service Functional Consultant Associate for Microsoft exam study material as stated above, we also provide online support on our website.

If you want to pass MB-240 exam,and looking for the latest Dynamics 365 for Field Service Functional Consultant Associate MB-240 dumps to prepare for Microsoft Microsoft Dynamics 365 for Field Service. We specially release these latest MB-240 exam questions and answers to ensure you can 100% pass this MB-240 at your first attempt.

Download MB-240 Pdf : Once you have completed the purchase process, we will send the MB-240 pdf dumps to your mailbox as quickly as possible,this exam in a PDF file format.

One Year Free Update MB-240 Exam : Our team at DumpsFine monitors the course outline provided by Microsoft for the MB-240 Dynamics 365 for Field Service Functional Consultant Associate for Customer Service exam for any chances and updates. We update the questions answers MB-240 file according to the change in course. DumpsFine also provides you with free updates for one year after the purchase of the study material.

Money back guarantee : If you really fail your exam, just send your score report to our email allen(AT)dumpsfine.com and we will refund you immediately during our working time after we get your report.

The Dynamics 365 for Field Service Functional Consultant Associate MB-240 for Microsoft exam is one of the most challenging exam by Microsoft. This exam requires a lot of preparation and studying to earn a good MB-240 passing score. Hence, we at DumpsFine have established a team of highly qualified experts on this subject to create the best studying material for you. The study material we provide for the Microsoft MB-240 Dynamics 365 for Field Service Functional Consultant Associate for Microsoft exam is the best you can find online.

Configure field service applications (15-20%)
Configure settings
    define and configure key required security roles
    define and configure resource required scheduling options
    define required entities
    customize entities to meet requirements
    configure territories, postal codes, and organizational units
    determine and configure required skill types
    configure characteristics and skills
    configure proficiency models
    implement resource roles and categories
    enable schedule board geocoding
    configure technician time tracking
Configure product and service pricing
    define required product and service types
    configure minimum charge amounts and durations
    determine when a product has a default list price and a work order price list
    associate products and services with price lists
    define tax codes
Configure bookable resources
    manage bookable resources
    enable mapping functionality
    configure geocoding
    define start and end locations for resources
    determine the types of addresses to use
    configure pay types and rates
    configure working hours and working hour templates
    manage time off requests
    describe use cases for resource pools, crews, and resource groups
    define resource groups and resource group templates
    set up resource pools and crews
    configure technician location tracking
Integrate other tools with Field Service
    use Power Automate flows to automate tasks and enhance Dynamics 365 Field Service
    describe use cases for collecting customer feedback by using Dynamics 365 Customer
Voice
    implement Dynamics 365 Remote Assist for use with Dynamics 365 Field Service
    configure and use Remote Assist one-time call
    use Guides with work orders
    integrate with Dynamics 365 Supply Chain Management
Manage work orders (15-20%)
Describe the work order lifecycle
    configure work orders
    configure work order lifecycle stages
    configure booking status and work order status values
    configure uses and capabilities for billing accounts, service accounts, and functional
locations
    understand the key work order summary metrics on the Field Service Insights Dashboard
Create and manage work orders
    create a work order from an incident or an opportunity
    add status and sub-status information to a work order
    organize work orders and resources by geography
    associate a work order and a price list
    identify processes required to close a work order
    close a work order
    use key field service metrics dashboard
    configure asset hierarchy and location on a work order
    configure and add work order resolutions
Manage incidents
    configure incident types
    assign requirement group templates to incident types
    add service tasks to incidents
    add products and services to incidents
Create and manage agreements
    determine when to use agreements
    define and configure agreement preferences and settings
    configure automatic generation of bookings
    create bookings
    create invoices
    create service-level agreements (SLAs) and entitlements for agreements
Create and use inspections
    create inspections
    associate inspections to work orders
    complete inspections through Field Service Mobile
    describe use cases for analyzing results of inspections
Schedule and dispatch work orders (25-30%)
Manage scheduling options
    schedule work orders using Schedule Board and Schedule Assistant
    determine when to use each scheduling option
    configure fulfillment preferences
    configure Quick book
    describe use cases for predictive work duration
    describe use cases for predictive travel time
    describe scenarios to modify and use the enhance work hours calendar for requirements
    describe use cases for implementing the technician locator functionality
    describe use cases for implementing travel outside of working hours
    describe use cases for appointment scheduling on Microsoft Outlook
Implement schedule boards
    identify features and uses for Booking Requirements view
    implement the integrated map feature
    manually schedule work orders
    reassign and reschedule work orders
    move incomplete work orders
    generate driving instructions for field agents
    configure schedule boards
    customize the schedule board
    describe use cases for travel outside of working hours
Implement the Schedule Assistant
    apply constraints to resource queries
    filter data
    specify a search radius
    troubleshoot the Schedule Assistant
Optimize resource scheduling
    describe the resource optimization process
    define objectives and constraints
    create optimization profiles
    describe uses for embedded optimizer within the schedule board
Configure Universal Resource Scheduling
    describe use cases for Universal Resource Scheduling
    create Power Automate flows to populate data in requirements records
    create requirement views
    enable scheduling for an entity
    restrict booking status values for an entity by using and option set
    configure geocoding for a custom entity
    manage work hours calendar for requirements
    enable Outlook appointment scheduling
Manage field service mobility (10-15%)
NOTE: The current exam only covers the new Power Apps-based mobile application.
Install the mobile application
    identify pre-requisites and supported platforms
    install and sign into the Field Service Mobile application
    work offline
    use Dynamics 365 Field Service Mobile app and Connected Field Service
    use Dynamics 365 Field Service Mobile app and Dynamics 365 Remote Assist
Configure the mobile application
    configure actions that field agents can perform
    configure steps for Field Service Mobile application
    configure Field Service Mobile application functions for technicians
    configure the Booking and Work Order forms
    configure offline data and sync filters
    customize global search and enable scan to search
    customizing Mobile Offline capabilities
    set up and configure technician push notifications
    use and capture technician time tracking on Dynamics 365 Field Service Mobile app
    set up knowledge articles to work on mobile
    configure knowledge articles for offline
Manage inventory and purchasing (5-10%)
Manage customer assets
    configure uses for customer assets
    create and register customer assets
    configure products to enable automatic creation of customer assets
    associate work orders with customer assets
    create child assets
    configure 3D asset models
    use functional locations
    configure asset properties
Manage inventory and warehouses
    set up inventory and warehouses
    view product inventory
    adjust inventory levels
    transfer inventory between warehouses
    determine when to integrate inventory with Enterprise Resource Planning application
    manually update inventory by using inventory journals
Manage purchasing and product returns
    describe the purchase order process
    create purchase orders
    create a list of receivable products for a purchase order
    determine product return options
    create return merchandise authorizations (RMAs)
    finalize returns
Implement Connected Field Service (10-15%)
Describe use cases for Internet of Things (IoT)
    identify use cases for IoT
    describe IoT components
    identify user cases for Connected Field Service on Field Service Mobile application
Implement Connected Field Service with IoT Hub
    manage IoT devices
    manage security roles for Connected Field Service

To Top